Legal notice

TERRA CASA AW, S.L., the company responsible for the website, hereinafter referred to as the company responsible, makes this document available to users in order to comply with the obligations laid down in Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, and to inform all users of the website of the terms and conditions of use.

Any person who accesses this website assumes the role of user and undertakes to respect and comply strictly with the provisions contained herein, as well as any other legal provisions that may be applicable.

TERRA CASA AW, S.L. reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or to inform users of these obligations, it being understood that publication on the TERRA CASA AW, S.L. website is sufficient.

1. IDENTIFICATION DATA

Domain name: terracasa.es/

Commercial name: TERRA CASA AW

Company name: TERRA CASA AW, S.L.

TAX ID: B67896407

Registered office: C/ Calma 6B, 07160 Peguera (Illes Balears)

Telephone: 644261030

E-mail: info@terracasa.es

Registered (Mercantile / Public) Registro Mercantil de Mallorca Tomo 2930 Folio 120 Hoja 92777

2. OBJECT

Through this website, users are given the opportunity to access information on the services offered by the responsible party.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, texts and/or graphics, are the property of the responsible party or, where applicable, have a licence or express authorisation from the authors or those who hold their exploitation rights. All the contents of the website are duly protected by intellectual and industrial property legislation and are registered in the relevant public registers. Any reproduction, use, exploitation, distribution or commercialisation, in whole or in part, for any purpose whatsoever, requires the prior written consent of the party responsible.

Any unauthorised use shall be considered a serious infringement of the author’s intellectual and industrial property rights. The designs, logos, texts and/or graphics which do not belong to the Responsible Party and which may appear on the Website are the property of their respective owners, who shall be responsible for any disputes which may arise in relation to them. The responsible party expressly authorises third parties to link directly to the specific contents of the website and, in any case, to the main page of terracasa.es/.

The responsible party recognises the corresponding intellectual and industrial property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibilities over the same, nor any endorsement, sponsorship or recommendation on the part of the same. To make any kind of observation regarding any possible violation of intellectual or industrial property rights, as well as any of the contents of the website, you can do so by sending an e-mail to info@terracasa.es.

4. OBLIGATIONS AND RESPONSIBILITIES OF THE USER

By using the website, the user declares that he/she is over eighteen years of age. In order to use the Website, minors must have the prior authorisation of their parents, guardians or legal representatives, who will be held responsible for all actions carried out by minors under their supervision.

In general, the user undertakes to use the website and the services linked to it carefully, in accordance with the law, morality, public order and the provisions of these general conditions and any specific conditions that may be applicable, and to refrain from using them in any way that may hinder the normal operation and enjoyment of the website and the services linked to it by users, or that may damage or cause damage to the property and rights of the owners of the website, its suppliers, users or, in general, third parties. By using the website and the services linked to it, the user undertakes to

1. Not to introduce, store or disseminate, through the website or any of the services linked to it, any computer program, data, virus, code or other electronic instrument or device that could damage the website, any of the services linked to it, or any of the equipment, systems or networks belonging to the owners of the website, any of the users, their suppliers or, in general, any third party, or that could otherwise cause any type of alteration or prevent the normal operation of the same.

2. Not to use false identities or to pretend to be someone else when using the Website or any of the services linked to it.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

4. OBLIGATIONS AND RESPONSIBILITIES OF THE USER

2. Not to use false identities or to pretend to be someone else when using the Website or any of the services linked to it.

3. Destroy, alter, make unusable or damage the data, information, programmes or electronic documents of the owners of the Website, its suppliers or third parties.

4. Not to enter or disseminate any information that is defamatory, insulting, obscene, threatening, xenophobic, inciting to violence, inciting to discrimination on the grounds of sex, race, ideology or religion, or in any way contrary to morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, to current legislation. In the event that any user considers that there are facts or circumstances that reveal the illegal nature of the use of any content and/or the performance of any activity on the Website or accessible through it, he/she should send a notification to the owners of the Website by sending an e-mail to dpo@grupox3.es.

The responsible party is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party external to the same.

5. WEBSITE OBLIGATIONS AND RESPONSIBILITIES

It does not guarantee uninterrupted access or the correct display, downloading or use of the elements and information contained on the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control. It is not responsible for any decisions taken as a result of accessing the content or information offered.

It may suspend the service or immediately terminate the relationship with the user if it finds that the use of its web space or any of the services offered therein is contrary to these General Conditions of Use. The responsible party shall not be liable for any damage, loss, claim or expense arising from the use of the web space. They are only responsible for removing the content that may cause such damage as soon as possible, provided that they are notified of this. In particular, we shall not be liable for any damage caused by, among other things

1.Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or interruptions in the operation of the electronic system caused by defects, overloads and faults in the telecommunications lines and networks or any other cause beyond the control of the Company.

Illegal intrusions through the use of malicious programmes of any kind and by any means of communication, such as computer viruses or any other means.

3.Improper or inappropriate use of web space.

4.Security or navigation errors caused by browser malfunction or by the use of non-updated versions of the same. The web space administrator reserves the right to withdraw, in whole or in part, any content or information present on the web space. The company excludes any liability for damages of any nature that may be caused by the misuse of the services of free availability and use by the users of the web space. Likewise, it is exonerated of any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the provision of the services of consultation and doubt. On the other hand, in the event of damage caused by the illegal or incorrect use of these services, the user may be held liable for the damage caused.

You undertake to indemnify the Company for any damage resulting from claims, actions or demands made by third parties as a result of your access to or use of the website. You also agree to indemnify the Company against any damages resulting from the use of “robots”, “spiders”, “crawlers” or similar data gathering and extraction tools, or any other action on your part that imposes an unreasonable burden on the operation of the web space.

6. IP addresses

The website servers can automatically detect the IP address and the domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows subsequent processing of the data to obtain statistical measurements that make it possible to know the number of page views, the number of visits to the web servers, the order of the visits, the access point, etc. This information is used for statistical purposes only and does not constitute personal data.

7. APPLICABLE LAW AND JURISDICTION

The resolution of any dispute or question relating to this website or the activities carried out on it shall be governed by Spanish law.It does not guarantee continuous access, nor the correct display, downloading or use of the elements and information contained on the website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control. It is not responsible for any decisions taken as a result of accessing the content or information offered.

1.USER INFORMATION

Who is responsible for processing your personal data?

TERRA CASA AW, S.L. is responsible for the processing of the user’s personal data and informs you that this data will be

processed in accordance with the provisions of Regulation (EU) 2016/679, of 27 April (GDPR) and Organic Law 3/2018, of 5 December (LOPDGDD).

What kind of data do we collect and process?

Depending on the form or method of obtaining your data, we will always request the minimum necessary to fulfil the purposes indicated in each case.

What do we process your personal data for and why?

Depending on the form in which we have collected your personal data, we will treat it confidentially in order to achieve the purposes:

In the contact form

To respond to queries or any type of request made by the user through any of the contact forms available on the Data Controller’s website.

(for the legitimate interest of the data controller, art. 6.1.f GDPR)

Sending commercial advertising communications by e-mail, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that allow commercial communications. These communications will be carried out by the responsible party and will relate to its products and services or those of its collaborators or suppliers with whom it has an advertising agreement. In this case, third parties will never have access to personal data.

(with the consent of the data subject, 6.1.a GDPR)

To carry out statistical analysis and market research (for the legitimate interest of the data controller, art. 6.1.f GDPR).

In the newsletter form

To send newsletters, news, offers and promotions online (with the consent of the data subject, 6.1.a GDPR).

In the Online Forum form

To participate in online forums offered by the data controller (with the data subject’s consent, 6.1.a GDPR).

On the Curriculum form

To involve the data subject in recruitment processes and to analyse the applicant’s profile in order to select a candidate for the data controller’s vacant position (with the data subject’s consent, 6.1.a GDPR).

In the form of testimonials

To moderate and publish on the website the user’s experiences, opinions and suggestions about a product or service (with the data subject’s consent, 6.1.a GDPR).

In the Ethical or whistleblowing channel form

Proper management of the ethical channel, processing the corresponding irregularities reported through it and deciding on the appropriateness of opening an investigation in order to detect possible violations and prevent the imposition of any type of liability, as well as avoiding any type of conduct contrary to the internal or external regulations of the entity (for compliance with a legal obligation, 6.1.c GDPR).

In the user registration form

To manage the user’s account in order to provide the user with personalised access to the website and the interactive services it offers.

(with the data subject’s consent, 6.1.a GDPR)

On the reservation form

To make reservations at the premises of the data controller (for the execution of a contract or pre-contract, 6.1.b GDPR).

To send commercial advertising messages to customers by e-mail, fax, SMS, MMS, social networks or any other current or future electronic or physical means that allow commercial communications to be made about products or services similar to those originally contracted with the customer (art. 21.2 LSSI). (for the legitimate interest of the data controller, art. 6.1.f GDPR).

In the Appointments form

To schedule appointments and meetings with the data controller (for the legitimate interest of the data controller, art. 6.1.f GDPR).

Social Media

Contact through social networks in order to maintain a relationship between the user and the data controller, which may include the following operations - Processing your requests and queries. -Informing you about activities and events. -Informing you about products and/or services. -Interacting through official profiles. The user has a profile on the same social network and has decided to join the social network of the data controller, thus showing interest in the information published therein, and therefore, at the time of requesting to follow our official page, gives us his or her consent to the processing of his or her data. The user may at any time consult the privacy policy of the social network itself and configure their profile in order to guarantee their privacy. Once the User is a follower or has joined the social network of the Responsible Party, he/she may publish comments, links, images, photographs or any other type of content supported by the same. In all cases, the user must be the owner of the published content, own the copyright and intellectual property rights or have the consent of the third parties concerned. - Sending commercial communications relating to the activities of the companies of the Group, as well as external companies with which commercial agreements of collaboration or mediation have been established (with the consent of the interested party, 6.1.a GDPR).

Instant messaging

To arrange appointments and meetings with the data controller (based on the data controller's legitimate interest, Art. 6.1.f GDPR).

Sending commercial advertising communications to customers by email, fax, SMS, MMS, social networks or any other current or future electronic or physical means that allow commercial communications to be made about products or services similar to those originally contracted with the customer (art. 21.2 LSSI). (for the legitimate interest of the data controller, art. 6.1.f GDPR).

To manage, maintain, improve or develop the services provided (for the performance of a contract or pre-contract, art. 6.1.b GDPR).

Manage your online purchase or order, process the payment and proceed with the shipment or activation of the same on the basis of the general terms and conditions (for the performance of a contract or pre-contract, 6.1.b GDPR).

Send commercial offers of products and services (for the performance of a contract or pre-contract, 6.1.b GDPR).

Send commercial advertising messages by e-mail, fax, SMS, MMS, social networks or any other current or future electronic or physical means that allow commercial communications. These communications will be carried out by the responsible party and will relate to its products and services or those of its collaborators or suppliers with whom it has an advertising agreement. In this case, third parties will never have access to the personal data (with the consent of the data subject, 6.1.a GDPR).

To respond to queries or any type of request made by the user through one of the contact forms available on the controller's website (for legitimate interest of the controller, art. 6.1.f GDPR).

Video surveillance

Purpose Security and access control, control of work and internal activities Legitimation Public interest in security and access control and legitimate interest of the controller based on art. 20.3 of the Workers' Statute Retention Maximum 30 days (with the consent of the data subject, 6.1.a GDPR)

Images and recordings

File containing static and/or dynamic images. Including publication in the media of the controller or third parties (with the consent of the data subject, 6.1.a GDPR).

Customers and suppliers

Commercial management with customers and suppliers (for legitimate interest of the controller, Art. 6.1.f GDPR)

Advertising opt-out

Data management to prevent the sending of commercial communications to those who have expressed their refusal or objection to receiving them (to comply with a legal obligation, 6.1.c GDPR).

Commercial advertising

Advertising management and commercial prospecting. Includes data from publicly accessible lawful sources (for the controller's legitimate interest, Article 6.1.f GDPR).

Data subject rights

To comply with requests from citizens in the exercise of their rights under the GDPR (to comply with a legal obligation, 6.1.c GDPR).

Prevention of money laundering

Data management for the prevention of money laundering and terrorist financing (to comply with a legal obligation, 6.1.c GDPR)

Users of responsa's web, app and other platforms

Identifying data of users accessing the company's website (for the controller's legitimate interest, Article 6.1.f GDPR).

Data of minors or vulnerable persons

The controller will not collect or process personal data of children under the age of fourteen, without fully complying with the requirements of the applicable data protection legislation regarding compliance with the duty to inform and obtaining the necessary consents. The data collected will be processed for the management of the purposes indicated. The controller has appropriate security measures for the security of this data (with the consent of the data subject, 6.1.a GDPR).

Legal representative and contact

If you are a legal representative or contact person of one of the entities or persons with whom the Foundation has a relationship, the controller will process your data in order to manage the development of the intended relationship (by consent of the data subject, 6.1.a GDPR).

Credit Information

Credit Information Policy *Before you contract our services, we will necessarily process the personal data you have provided to us, as well as the data we obtain from the Asnef file. During the customer registration process, we will process your personal data for the following purposes 1- To manage your request for registration as a customer and to apply the appropriate measures to manage the contracting of the service. 2- To assess your financial solvency and creditworthiness by consulting the Asnef, Cirbe and similar files, where we will assess your ability to meet the economic obligations envisaged. 3- To assist you in the process of contracting the services you wish to use. 4- To analyse your current income and your current financial situation, all your assets and liabilities, including the data you provide us on your family unit or any other data you provide us with, as well as the data we may request, such as pay slips, tax returns, etc. In addition, we will analyse your current assets and liabilities. In addition, we will also analyse the information you provide to us as a guarantor or surety during the mortgage process (with the data subject's consent, 6.1.a GDPR).

How long do we keep your personal information?

It will be kept for no longer than is necessary for the purpose of the processing or where there is a legal requirement for it to be kept and when it is no longer necessary for that purpose, it will be deleted with appropriate safeguards to ensure anonymisation of the data or complete destruction of the data.

With whom do we share your personal data?

No communication of personal data to third parties is foreseen, except when necessary for the development and execution of the purposes of the processing, to our service providers related to communication, with whom the Controller has signed the confidentiality and data processing contracts required by the privacy regulations in force.

Do we make international transfers?

In accordance with the provisions of Article 44 of the GDPR, authorisation for the international transfer of data to a country that has not been designated as providing an adequate level of protection may only be granted if sufficient guarantees are obtained. Thus, it may be granted if the data controller provides a written contract between the data exporter and the data importer, which contains the necessary guarantees to respect the protection of data subjects and ensure the exercise of their rights.

It is possible that the data controller may use the services of suppliers who have servers or offices in other locations and therefore these transfers may take place. An updated list of such suppliers may be obtained from the Data Controller or via info@terracasa.es.

What are your rights?

The rights of the user are

The right to withdraw consent at any time.

The right of access, rectification, portability and deletion of your data, as well as the right to restrict or oppose its processing.

The right to lodge a complaint with the supervisory authority (www.aepd.es) if you consider that the processing does not comply with current legislation.

Contact details for exercising your rights:

TERRA CASA AW, S.L. C/ Calma 6B - 07160 Peguera (Illes Balears).

E-mail: info@terracasa.es

2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

By ticking the appropriate boxes and entering the data in the fields marked with an asterisk (*) in the contact form or in the download forms, the user expressly, freely and unequivocally accepts that his or her data is necessary for the provider to deal with his or her request, the provision of data in the remaining fields being optional. The user guarantees that the personal data provided to the data controller is true and is responsible for communicating any changes to it.

The Data Manager informs that all the data requested through the website are obligatory, as they are necessary to provide an optimal service to the user. If all the data is not provided, there is no guarantee that the information and services provided will be fully adapted to your needs.

If, by any means, you provide us with personal data relating to other persons, the Data Controller points out that you must do so with their consent and that you have previously informed us of the points contained in this Privacy Policy. Likewise, the Data Controller undertakes to provide the relevant information to any third party whose data you provide us with, in accordance with the provisions of article 14 of the General Regulations.

3. SECURITY MEASURES

In accordance with the provisions of the applicable regulations on the protection of personal data, the data controller guarantees that, for the processing of personal data under its responsibility, it complies with all the provisions of the GDPR and the LOPDGDD, as well as with the principles described in Article 5 of the GDPR, namely that the data is processed lawfully, fairly and transparently in relation to the data subject, and that it is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

The controller guarantees that it has implemented appropriate technical and organisational measures to apply the security measures established by the GDPR and the LOPDGDD to protect the rights and freedoms of users, and has provided them with the appropriate information to exercise them.

For more information about the guarantees of privacy, you can contact the responsible party through TERRA CASA AW, S.L. C/ Calma 6B - 07160 Paguera (Illes Balears).

E-mail: info@terracasa.es

4. VALIDITY

This privacy policy is valid from 23/06/2023.

The responsible party reserves the right to modify this policy in order to adapt it to future legislative or jurisprudential updates that may be applicable, or for other technical, operational, commercial, corporate, etc. reasons. If, as a result of these changes, the rights of the users are affected, the Data Controller undertakes to inform them of the reasons.